Syntellis Report Finds Financial Institutions Were Resourceful in Response to COVID-19 and Face Continued Profitability Challeng News Staff


Despite an uncertain economic climate, financial institutions showed great resourcefulness in 2020, with many indicating that existing processes and channels prepared them well to weather the impacts of the COVID-19 pandemic. Released today, Syntellis Performance Solutions’ 2021 Financial Institutions Finance and Technology Trends report explores the processes and technology financial institutions leaned on amid extreme market volatility in 2020. Looking ahead to 2021, the report uncovered that a majority of financial institutions (85 per cent) will look to use financial and operational data to better guide decision making, and half of respondents will target technology and process improvements to increase agility.

“Rapidly changing and unpredictable market conditions presented significant challenges for financial institutions in 2020,” said Kermit S. Randa, CEO at Syntellis Performance Solutions. “Leaders at these organizations demonstrated remarkable resilience, effectively using their existing tools to adapt to changes in the market. After a difficult year, we’re seeing the tide turning when it comes to operational budgeting and forecasting, with more leaders looking toward innovative solutions and technology to prepare for future disruptions and evolving customer needs.”

Key findings of the report include:

  • Financial institutions faced considerable challenges that will persist in 2021: More than half (54 per cent) of respondents expect to miss 2020 profitability goals, with 51 per cent stating they expect profitability to decline or remain flat into 2021.
  • Despite the obstacles, the industry was well-prepared: 71 per cent said their existing channels prepared them well to communicate with staff, customers and members, and 62 per cent had adequate processes in place to adjust staff levels to meet current needs.
  • COVID-19 underscored the need to better leverage data in decision-making: A majority (85 per cent) indicated their organizations should do more to use financial and operational data to guide strategic decisions.
  • 2021 will focus on building technology and processes for change: About half plan to improve operational budgeting and forecasting (51 per cent), scenario modeling (49 per cent) and reporting (45 per cent).
  • Financial institutions continue to improve profitability analytics and reporting: Understanding of these solutions improved this year, with 28 per cent stating they clearly understand profitability based on measurement and analysis, compared to just 16 per cent in 2019.
  • Long budget cycles highlight inefficient processes: 70 per cent of respondents have budgeting cycles of three months or longer. Finance leaders cited resource constraints as the number one challenge in financial planning and analysis, followed by personnel skill set, outdated or insufficient processes and insufficient tools.
  • There’s a strong dependence on spreadsheets, despite more effective alternatives: Although more innovative technology-based options are available to track important data, the largest percentages of respondents identified spreadsheets as the system used for performance management in budgeting (45 per cent), forecasting (34 per cent), reporting (33 per cent) and scenario analysis (30 per cent).

The 2021 Financial Institutions Finance and Technology Trends report is based on the results of online surveys completed in late 2020. A total of 185 finance leaders participated in the surveys, representing a variety of financial institutions including banks, credit unions and other providers.

Syntellis, previously Kaufman Hall Software and a leading provider of enterprise performance management (EPM) software, data and analytics solutions, helps clients acquire insights, accelerate decisions and advance business plans so they can elevate organizational performance and transform their visions into reality.

About Syntellis Performance Solutions

Syntellis Performance Solutions, previously Kaufman Hall Software, provides innovative enterprise performance management software, data and analytics solutions for financial institutions. Our powerful budgeting and planning, profitability and analytics solutions help institutions elevate organizational performance and transform vision into reality. With hundreds of leading banks, credit unions, and farm credit associations using our Axiom solutions to manage nearly $1 trillion in assets combined with top satisfaction rankings from BPM partners for the past 8 years, our proven industry expertise helps financial institutions acquire insights, accelerate decisions and advance their business plans. For more information, please visit

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SOURCE: Syntellis Performance Solutions

Copyright Business Wire 2021.

PUB: 01/19/2021 08:00 AM/DISC: 01/19/2021 08:01 AM

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