Australian banks ‘urgently investigating’ after online banking apps stop working

Australian banks ‘urgently investigating’ after online banking apps stop working

Several of Australia’s largest banks have reported issues with their online banking apps, sparking chatter on social media about what could have caused the large-scale service outage.

Commonwealth Bank, Westpac, and ANZ are working to restore online banking services that have reportedly stopped functioning across the country. 

“We’re aware some of you are experiencing difficulties accessing our services and we’re urgently investigating. We apologise and thanks for your patience, we’ll provide an update soon,” Commonwealth Bank tweeted in response to customer complaints. 

Westpac customers also reported being unable to log in to their online banking portal. Account holders at Members Equity bank have also complained about services no longer working. 

Virgin Australia also announced that its website and guest contact center was experiencing a system outage.

System outage: Website and Guest Contact Centre.

— Virgin Australia (@VirginAustralia) June 17, 2021

With so many companies reporting issues, some speculated that there was something nefarious afoot. 

Members Equity online banking is down too. Cyber attack on banks? @mebank

— Jake Wishart (@jake_wishart) June 17, 2021

However, according to the Sydney Morning Herald, the problem is due to a “major telecommunications outage.” Australian telecommunications giant Telstra has confirmed that it is investigating. 

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